Public Relations

PR is an effort by a company to provide publications and other information outlets with relevant and interesting information for their audiences. The publication will decide whether or not to disseminate the information, and they are in control of the content. The advantage is that it provides publicity and an assumption of expertise. The negative is that the publisher is in complete control of what information is sent out, if any at all.

Loyal Customers Will Buy The End of the World More Than Once

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Oh, no. May 21 turns out not to be the end of the world. Imagine my embarrassment and disappointment when I awoke to that fact sometime Sunday afternoon. Now clearly, Harold Camping, who went out on the craziest of limbs is now proven to be a lunatic…or perhaps a great marketer.

Among the ways to measure a greatest of marketing campaigns is to see if the language has changed as a result. Xerox is a classic example as is Kleenex. More recently Google and Yahoo are words to gain meanings from marketing. The “gay” lifestyle took the word for their own. It meant something different in the 1920’s, and a tweet was the sound a bird made before Twitter stole it.

Now, search the word “rapture” online. Harold Camping owns it. What is an even better piece of marketing, is that “rapture” is used as a word to describe natural disasters so bad that they kill nearly every person on earth. It takes brilliance to use a word with such a positive definition to describe the most tragic and horrible episode in human history.

Now that the world hasn’t ended, though, what is a marketer to do? Why not reschedule it. That’s right, when the end of the world is inconvenient, just click and drag it down your calendar to a more convenient date.

But it works. I guarantee his popularity increases. One other premise of marketing is never think a tightly defined audience is too small. An overwhelming majority of people think he has no credibility at all. Some are disgusted by his audacity and hold very negative feelings toward him. But why should he care about them? There will be a group to whom he appeals even more. That is his audience.

The publicity he uses to reach them is free, the billboards that triggered it should get nowhere near the views they have received. It has been masterful in that he looks ridiculous to 99% of the people. But by doing so, he can reach that 1% that is his potential audience, and he reaches nearly all of that one percent this way. The only way he doesn’t benefit from such a great marketing plan is if he turns out to be right this time.

Bedford Falls vs Pottersville…Just a Matter of Branding

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The other night I watched the movie “It’s a Wonderful Life” and something struck me. What was so bad about Pottersville?

We saw George running through the streets of his beloved Bedford Falls amidst a personal nightmare. Frank Capra was trying to show us how terribly the town had decayed without George Bailey’s influence. But was it so bad, really? Or was it just branded poorly.

Bedford Falls was a sleepy town, constantly on the verge of collapse if not for the favors George Bailey did for its residents. The incompetent druggist would have killed someone, Martini, a guy who owned the local bar whose patrons consisted mainly of a suicidal banker and the distressed husband of a local teacher couldn’t even afford their own place to live. Even the Building and Loan he ran was always on the brink of default.

Pottersville was a huge success by comparison. Its affluence supported a strip of clubs and restaurants to rival New Orleans’ French Quarter. On a night as traditionally slow as Christmas Eve, its shops were bustling. Police and cab drivers worked overtime and had paychecks to reflect the additional need for their presence. Even the local librarian worked deep into the evening on Christmas Eve. Surely the money spent in these services came from somewhere. Obviously the local economy was doing well. One could only guess at what the neighborhoods looked like, the dilapidated building at 320 Sycamore notwithstanding.

Opportunities clearly abounded. Nick, otherwise relegated to work as Martini’s bartender was able to own his own nightclub, one with far more patrons than his alternative, Mr. Martini, was able to produce.

Even if Mr. Potter were able to control much of the town, he did pay a substantially greater salary than was otherwise available. While the place was still Bedford Falls he had offered George a contract of $20,000 per year for three years when all he was making as patron saint of the town was $2,380 annually.

All Pottersville needed was the kind of marketing presence a place like Carnival Cruises or Winn Casinos provides. Pottersville is for what we choose to do with the money we earn. There is nothing wrong with that. A water park or sports team were probably not far down the line in their plans. But the place got a bum rap. Enjoy the movie, and enjoy your Christmas anyway.

Don’t Underestimate the Power of a Strong Brand

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"Come out with your hands up", and "My fellow Americans." kind of look the same.

“Blagojevich’s target audience is 12 people, and he needs only to deliver a convincing branded message to one of them.” That is how I ended my blog entry on May 19. Today proves the Blago brand is alive and well.

One of the most important marketing tenets, and one of the most difficult to understand is that there is no such thing as bad publicity.

Blago was always out there. He never stopped talking. Day after day, he ate away at the distance between himself and the rest of us. He didn’t need to be a welcome guest. He was an object of our ridicule, and even disgust. But he became a brand we knew.

As I post this, the verdict is an hour old. He may or may not be tried again. His appeal may or may not hold up. But from where I sit, it is pretty clear that he won’t pay for much of a crime, if he does any time at all.

My guess is that he won’t take his own advice. He doesn’t talk too much. In fact, he talks just enough. Another tenet is that just as you are getting sick of your advertising campaign, the audience is just starting to notice it. He will, and should, talk more than ever, and let his brand grow.

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